BRIDGE 13:- TO CUSTOMER’S HEART

Reappraise your relationship with the customer every day: It needs constant reviewing, reappraisal and fine-tuning.in customer service and relationship management you cannot afford to stand still or the relationship will leave you behind in the dust.




BRIDGE 12:- TO CUSTOMER’S HEART

Guarantee your customers satisfaction: sell good merchandise at a reasonable profit, treat customers like human beings and they will always come back for more. Exceed your customers’ expectations. If you do they will come back over and over.




BRIDGE11:- TO CUSTOMER’S HEART

Don’t promise the customer what you cannot deliver. Nothing destroys your integrity faster than promising the customer what you cannot deliver. Never promise what you cannot deliver and deliver exactly what you promise.




BRIDGE 9:-TO CUSTOMER’S HEART

Spend all your working time with the customer: Spending all your time with the customer is more of a mental attitude. That way you become indispensable, you can be rest assured the customer will not do anything without consulting you first.




BRIDGE 8:-TO CUSTOMER’S HEART

Find out What Your Front line Staff Know about Customer Service: Managers should listen to their staff find out what your front line staff knows about customer service.it means letting every internal customer more so the front line people becoming the owners of the business. The ultimate in listening to customers is the new practice of




BRIDGE 7:- TO CUSTOMER’S HEART

Train Your Customers And Internally Provide On-Going Customer Service Training: The pace of change is such that if you do not in addition to your people train your customers, you will not have anyone to call customers tomorrow.




BRIDGE 6:- TO CUSTOMER’S HEART

Focus All Decisions On The Customer: Top Management must through policies adopted in the company ensure that all decisions are for the comfort and conveniences of the customer. Your objective as chairman / team leader and what have you is to reduce the customer sacrifice, the difference between customers ideal and what they settle for.




BRIDGE 4:- TO CUSTOMER’S HEART

Treat every customer as a partner: is the surest way to grow your business. What do partners do? They run business together they share profit in common they trust one another. They grow together. They analyze what went wrong why it went wrong and what can be done to avoid repetition.