The Gods of Quality Strikes Back


The Gods of Quality Strikes Back

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The list of once great companies that have fallen by the way side or have been taken over by rivals for a pittance for failing the Quality Test reads like Forbes Who Is Who? They include Borders, Arthur Anderson, Enron, WorldCom, Global Crossings, Lehman Brothers, Merrill Lynch, Long Term Capital, Northern Rock, to mention but a few. The unmistakable message is: the Gods of Quality are no respecter of persons and institutions and will strike back once you turn your back on customers and continue to desecrate the hallowed chambers of excellence with impunity.

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